Frequently asked questions

Patients, in accordance with what is established in article 15 of the General Data Protection Regulation (RGPD) and article 13 of the Patient Law, can access their entire medical history except for the subjective annotations and the information that could prejudice the privacy of third parties

Patients, in accordance with what is established in article 16 of the General Data Protection Regulation (RGPD), can request that the data in their clinical history be rectified, as long as they provide the documentation that certifies the change, since the data recorded in the medical history is assumed to be accurate.

Patients, in accordance with what is established in article 17 of the General Data Protection Regulation (RGPD), can request that the data of their medical history be deleted, as long as the legal període in which the Hospital must keep these data has passed, which can be five or 15 years depending on the type of document.

Patients can object to their data becoming part of the Història Clínica Compartida de Catalunya.
Patients can exercise their rights of access to, and rectification and deletion of, the data that the HCB contributes to the Shared Clinical History of Catalonia.

The Hospital cannot provide data relating to a patient without their authorization, in accordance with the Organic Law on the Protection of Personal Data (LOPD). The Hospital will only be able to say if the person has been admitted.

Visiting hours can be requested from:

• Villarroel Headquarters:
• The Hospital Information Point, located in the lobby of C / Villarroel headquarters. Or you can call 93 227 54 00.
• The Maternitat Headquarters:  Information point at the main entrance at C / Sabino de Arana s / n or call 93 227 56 00.

You can do this in person at the external consultation service point where you have been admitted and/or treated, or you can go to the Citizen Service Unit.

The timetables are available at the Hospital Information Point, located in the lobby of the HQ Villarroel, or call 93 227 54 00.

You can go to the administrative support point in the External Consultations building at C / Rosselló, 161 or call 93 227 54 00.

At the Maternity headquarters, you can go to the information point at the main entrance or call 93 227 56 00.

You must contact the relevant Civil Registry.

You must contact the Accessibility and Care Coordination Area.

It will depend on where you live and what your Primary Healthcare Center is. To find out, you can contact the Accessibility and Care Coordination Area.

This can be explained to you in the Accessibility and Care Coordination Area.

You must consult your Primary Healthcare Center (CAP).

You should check this information with your insurer, because the centers they have arrangements with often vary.

The second opinions are regulated by a decree of the Department of Health of the Generalitat de Catalunya. Only those who apply from the corresponding CatSalut Health Region are accepted.

You must contact the Accessibility and Care Coordination Area.

The use of non-urgent medical transport must be arranged by the optional staff. If you have not been visited by a Clinic specialist in more than a month, you must consult the corresponding CAP.

You must contact the Service where you were admitted.

You must contact the International Traveler Service (SAVI), on the phone 93 227 93 00 or on its website.
We recommend that you make an appointment with sufficient time, because during the holidays it is difficult to get an appointment due to the increase in demand.

You must contact the hospital's Research Directorate.

You must contact the Hospital's Research Department.